Account, billing and subscriptions

Questions about your account and plan and team

14 articles in this collection
Written by Laura and David Whitner

Can I make a teammate an account admin?

change admin, user role, teammate, manage users

Written by David Whitner
Updated yesterday

Can I change my email address?

change email, login, update details

Written by David Whitner
Updated yesterday

What currency do you bill in?

Currency, USD, Dollars, subscription, plan

Written by David Whitner
Updated over a week ago

How do I change my password?

password, login, change, account

Written by David Whitner
Updated over a week ago

Can you pull together bespoke reports for me?

tailored reports, made to order reports

Written by Laura
Updated over a week ago

I've signed up with the wrong email address. How do I change it?

sign up, login, incorrect email, change

Written by David Whitner
Updated over a week ago

How do I update my payment card details?

payment, card, billing, update, subscription

Written by David Whitner
Updated over a week ago

How do I remove a teammate?

remove, delete, email, teammate

Written by David Whitner
Updated over a week ago

I've just signed up for a Pro subscription but my account shows as locked

login, payment failed, decline, card

Written by David Whitner
Updated over a week ago

How do invite my team to join the account?

invite, team, start, account, add

Written by David Whitner
Updated over a week ago

Can you pay by invoice, PO or bank transfer?

account, invoice, PO, BACS, payment

Written by David Whitner
Updated over a week ago

Can I add our company details to the invoice?

invoice, billing, subscription, address, details, tax, VAT

Written by David Whitner
Updated over a week ago

Where can I see my invoices?

billing, receipt, invoice, charges, subscription

Written by David Whitner
Updated over a week ago

How do I cancel my plan subscription?

cancel subscription, cancel plan, close account, end, terminate

Written by David Whitner
Updated over a week ago